Whats your server's uptime?
Our server is one of the most advanced in the world and ensures
that your data is both safe and reliable - our uptime is over
99.5%. We guarantee an uptime of 99%.
Do you have an online order system?
Yes! Our online ordering system is fast, secure and easy.
Who do I contact about problems
with my account?
Visit the support section to submit a ticket or send an email
to support@genuineasp.com.
I already own a domain, can I
transfer it to a hosting account with GenuineASP.com?
Yes you would have to change the name servers of your domain to
the following:
ns1.genuineasp.com 69.41.248.250
ns2.genuineasp.com 69.41.248.251
What is an addon domain?
An addon domain is simply a way to describe a domain for which
content is pulled from a subfolder instead of from the main site's
own content. For instance, a photographer might have a domain
camera.com and wish to set up another domain on their account
called photos.com, but have photos.com show different content
than the master domain. In that case, photos.com would be set
up as an addon domain, pointing to the folder /photos under the
main site. Visitors to photos.com would only see that URL in the
address bar of their browser when visiting the site - no references
would be shown from the main site camera.com, and photos.com would
be treated as a completely separate site.
What is an alias domain?
Alias domains will be pointing to the same webpages as your master
domain is pointing to. For instance, masterdomain.com/index.htm
and aliasdomain.com/index.htm is pointing to the same webpage
"index.htm".
Which domain extensions can I
register with my GenuineASP account?
You can use any ICANN or Nominet accredited domain extension with
our server. (All common ones will work - .com, .biz, .net, .org,
.co.uk, etc.)
Can I upgrade my account?
Yes, you can upgrade to any of our packages simply by submitting
a ticket to http://support.genuineasp.com, with your account username
and the package you wish to upgrade to. You only pay the difference
in package prices to upgrade.
What happens if I exceed my monthly
allowance?
You will receive an email from us asking you to either upgrade
your account or purchase more bandwidth. You will have 5 days
to respond to the email or your site may be terminated until the
next calendar month when bandwidth totals are reset.
